Shipping policy

SHIPPING POLICY

 

 

 

OVERVIEW

 

 

All items are produced on demand after an order is placed.

 

This means your order goes through two stages:

  1. Production — your item is created
  2. Shipping — your item is delivered

Shipping timelines reflect both stages, not just transit time.

PROCESSING & PRODUCTION TIME

Orders are typically processed and produced within 2–7 business days.

Production time may vary depending on:

  • Product type
  • Order volume
  • Seasonal demand

Once production is complete, your order will be prepared for shipment.

SHIPPING TIME

Estimated shipping times (after production):

  • United States: 3–7 business days
  • International: 7–21 business days

Shipping times are estimates and not guaranteed.

ORDER CONFIRMATION & TRACKING

 

 

 

 

After placing your order:

 

  • You will receive an order confirmation email
  • Once your order ships, you will receive a tracking number

Tracking updates may take 24–48 hours to appear after shipment.

 

SHIPPING COSTS

Shipping costs are calculated at checkout based on:

 

  • Destination
  • Product type
  • Shipping method selected

DELAYS

 

 

 

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing (for international orders)
  • Weather or external disruptions

If your order is delayed, we recommend checking the tracking information first.

 

 

 

INCORRECT SHIPPING INFORMATION

 

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for lost or misdelivered packages
  • Orders returned due to incorrect addresses may require additional shipping fees to resend

LOST OR STOLEN PACKAGES

 

 

an order has been transferred to the carrier, it is the carrier’s responsibility.

If your package is marked as delivered but not received:

  • Please check with neighbors or your local carrier
  • If needed, contact us and we will assist in reviewing the issue

DAMAGED OR INCORRECT ITEMS

 

 

 

 

 

If your order arrives:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 7 days of delivery at:

admin1@firstgenn.com

Include your order number and a photo of the issue.

If confirmed, we will provide a replacement or refund in accordance with our Refund Policy.

INTERNATIONAL ORDERS

 

 

 

 

For international shipments:

  • Customers are responsible for any customs duties, taxes, or import fees
  • These fees are not included in the purchase price or shipping cost

CONTACT

 

 

 

 

 

For any shipping-related questions:

FirstGen Collective

admin1@firstgenn.com

firstgenn.com